Refund Policy

GEO monitoring (monthly)

• You can cancel any time. After cancelling, service continues to the end of the current paid period and you are not charged again.
• Fees for the current paid period are not refunded pro rata.
• How to cancel: the Manage subscription button on the subscription confirmation page opens Stripe’s subscription page; or email support@redclawlabs.com and we will cancel for you and confirm by email.

RedClaw Academy (online courses)

• Chapter 1 of each level is free to read, so you can check the course suits you before buying.
• Courses are digital content and are not refundable once purchased and unlocked. You must tick a box agreeing to this at checkout.

Landing page build

• Before payment we agree the page scope and deliverables in writing (Telegram, LINE or email). Payment is in full upfront.
• Cancel before work starts: full refund.
• Delivery: the first version is delivered within 7 days of payment and of receiving all materials the page needs (key points, logo, images). If it is not delivered within 7 days, you can choose a full refund.
• No refund once the first version is delivered. Two rounds of revisions are included after delivery; a third round onward is quoted separately.

How to request a refund

Email support@redclawlabs.com with the email address you paid with and the payment date. Approved refunds go back to the original payment method; timing depends on your card issuer.

Payment disputes

If you have a question about a charge, please write to us first. Most issues can be sorted out directly, faster than a dispute with your card issuer.